In 2017 Service Design was still a little-known discipline in Mexico. Those designers in search of meaning and value in their practice resorted to Design Thinking, Strategic Design, Innovation or UX to satisfy that need. Today we can find around a dozen companies that have opened their Service Design area, while our SDMX initiative has just completed one year of teaching courses.
The mission of this survey is to capture the current situation of the practice, so we can be able to measure its growth. The survey was published in June of this year, and remained open for 4 weeks. We received response from 200 participants who consider themselves part of the Service Design sector (or similar disciplines).
Below you will find the results, as well as some interesting insights obtained by correlating data. To view all the insights download the full report below.
The seniority spectrum of service designers is broad across all levels. In general, a medium level of knowledge and professional growth predominates.
After agencies, service designers in Mexico are working mainly in the Financial sector.
TweetAfter a year of doing courses, 4 generations and almost 100 students, we have tracked the expectations of the students and the results after taking our courses. Of the percentage of students seeking to make a career change, 50% achieve it during the first year after taking the course.
The salary conditions in which they make the change vary, some take junior salaries while starting again in a new industry for them (and without having formal education in the subject, ie. university or masters). Although others also manage to maintain their current salary when doing the jump (typically from UX or similar).
METHODOLOGY
We used Typeform for the survey and Google Sheets for data filtering. The results percentages were rounded to the next closed number, and the salary figures are handled as net earning. The survey was closed to 200 responses, but around 15 responses were left out of people from industries that seemed too far from service design.
ANALYST
Gabriela Salinas is co-founder of Service Design Mexico, an institution dedicated to service design training. Her passion for design, strategy and research has led her to create initiatives focused on promoting the new design disciplines in the country. She has ten years of experience in design and six years in strategic design and user research, as well as 3 years of teaching in various universities in the country. Gabriela is currently Head of Service Design & Research at GBM.